Details
Genda Glow, Radiating the warmth and vibrance of marigold blossoms, Genda Glow captures the soul of Indian festivity in a single flame. Housed in an elegant glass container, this handcrafted candle is adorned with delicate marigold-inspired detailing that celebrates tradition and joy. The soft, floral fragrance evokes memories of festive mornings and blooming gardens, filling your space with a sense of serenity and celebration. Perfect as a statement décor piece or a thoughtful gift, this, bringing both elegance and festive charm to any corner of your home.
Candle Care
To enjoy your candle safely and extend its life, please follow these simple tips:
- Trim the wick to 1/4" before each burn to prevent smoke and soot.
- Allow the wax to melt evenly across the surface on the first burn to avoid tunneling.
- Burn time: Do not burn for more than 3–4 hours at a stretch.
- Safety first: Always place your candle on a heat-resistant surface and never leave it unattended.
- Keep away from drafts, children, and pets.
- Extinguish properly using a snuffer or by gently dipping the wick into melted wax.
Shipping Policy
Within India
We offer Free Shipping on all products throughout India for prepaid orders.
The dispatch time is 3-4 days with delivery typically taking 2-3 days after dispatch for Delhi(NCR) and 4-5 days for the rest of India.
This time frame might be affected due to public holidays, natural calamities & other unavoidable circumstances.
Once your order is shipped, we will mail you your tracking number along with information about the shipping agency.
Our delivery partners will attempt to deliver the package three times before they return it to us.
Please provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order faster.
RETURN & Refund POLICY
At Sovae, every piece is mindfully handcrafted and carefully packaged to arrive in pristine condition. We uphold strict quality checks and elegant packaging standards, ensuring your order is protected and delivered with the care it deserves.
No Returns or Refunds
As part of our quality commitment, we do not offer returns or refunds for products that are delivered in perfect condition and match the order placed.
Replacements / Exchanges for Damaged or Incorrect Products
While we take every measure to ensure safe delivery, if you happen to receive:
- Damaged or broken product, or
- Incorrect product (different from what you ordered)
We will be happy to offer a replacement or exchange of equal value.
Mandatory Requirements for Claiming a Replacement
To ensure a smooth resolution, we require the following:
1. Unboxing Video (Mandatory)
Sealed package exactly as received.
Shipping label and outer packaging must be clearly visible.
2. Clear Photographic Evidence
High-quality images highlighting the damage or incorrect item.
3. Timely Reporting
within 24 hours of receiving your parcel.
How to Report an Issue
For any assistance, please email us at sovaeinfo@gmail.com with your order number along with an unboxing video of the product, as per the guidelines above.
Once received, our team will verify the details and, if eligible, arrange a replacement or exchange at the earliest.
Important Notes
Please note, requests without a valid unboxing video cannot be accepted. Sale items, discounted pieces, and customized orders are non-replaceable, except in cases of transit damage.
At Sovae, we deeply value your trust and take pride in crafting products that honor your special moments. Your satisfaction remains at the heart of everything we create.
